Chan, How Weng Wynne. / Thesis (M.Phil.)--Chinese University of Hong Kong, 2009. / Includes bibliographical references (leaves 30-37). / Abstract also in Chinese. / Abstract --- p.i / 摘要 --- p.iii / Table of Content --- p.iv / List of Tables --- p.vi / List of Figures --- p.vii / Chapter CHAPTER 1. --- INTRODUCTION --- p.1 / Background --- p.1 / Display rule --- p.4 / Emotional labor strategies --- p.5 / Empathy --- p.7 / Work engagement --- p.8 / Chapter CHAPTER 2. --- METHOD --- p.13 / Participants and procedures --- p.13 / Measures --- p.14 / Data analysis --- p.16 / Chapter CHAPTER 3. --- RESULTS --- p.18 / Descriptive Analyses --- p.18 / Structural Equation Modeling --- p.21 / Chapter CHAPTER 4. --- DISCUSSION --- p.23 / Implications --- p.25 / Limitations --- p.28 / Chapter CHAPTER 5. --- CONCLUSION --- p.29 / References --- p.30 / Appendix --- p.38
| Identifer | oai:union.ndltd.org:cuhk.edu.hk/oai:cuhk-dr:cuhk_326811 |
| Date | January 2009 |
| Contributors | Chan, How Weng Wynne., Chinese University of Hong Kong Graduate School. Division of Psychology. |
| Source Sets | The Chinese University of Hong Kong |
| Language | English, Chinese |
| Detected Language | English |
| Type | Text, bibliography |
| Format | print, vii, 37 leaves ; 30 cm. |
| Rights | Use of this resource is governed by the terms and conditions of the Creative Commons “Attribution-NonCommercial-NoDerivatives 4.0 International” License (http://creativecommons.org/licenses/by-nc-nd/4.0/) |
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