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Emotional intelligence in the workplace: a meta-analysis.

Cheng, Tsz Ho Tony. / Thesis (M.Phil.)--Chinese University of Hong Kong, 2009. / Includes bibliographical references (p. 49-68). / Abstract also in Chinese. / ABSTRACT --- p.i / 摘要 --- p.ii / ACKNOWLEDGEMENT --- p.iii / LIST OF TABLES --- p.vi / Chapter CHAPTER 1. --- INTRODUCTION --- p.1 / What is El? --- p.2 / Controversies of El --- p.5 / Previous Research of El in the Workplace --- p.6 / Purpose of the Present Meta-Analysis --- p.7 / Specific Hypotheses Concerning El-Workplace Criterion Relations --- p.8 / El and Job Performance --- p.8 / El and Job-Related Attitudes --- p.9 / El and Leadership --- p.12 / El Models as Moderator --- p.15 / Emotional Labor Demand as Moderator --- p.16 / Gender as Moderator --- p.18 / Source of Criterion Ratings --- p.19 / Publication Bias --- p.20 / Chapter CHAPTER 2. --- METHOD --- p.21 / Literature Search --- p.21 / Inclusion Criteria --- p.21 / Coding --- p.22 / Meta-Analytic Calculation --- p.23 / Chapter CHAPTER 3. --- RESULTS --- p.26 / Descriptive Statistics of Included Samples --- p.26 / Reliability Estimates for Emotional Intelligence and Its Correlates --- p.27 / Mean Effect Analyses --- p.27 / Moderator Analyses --- p.28 / Chapter CHAPTER 4. --- DISCUSSION --- p.38 / Discussion of Key Findings --- p.38 / Main Effects of El --- p.38 / El Models --- p.39 / Emotional Labor Demand --- p.41 / Gender --- p.42 / Source of Criterion Ratings --- p.43 / Future Research --- p.44 / Conceptualizing and Measuring El --- p.44 / El at Team Level --- p.45 / Training Programs --- p.46 / Limitations --- p.46 / Concluding Remarks --- p.48 / REFERENCES --- p.49 / APPENDIX A --- p.69

Identiferoai:union.ndltd.org:cuhk.edu.hk/oai:cuhk-dr:cuhk_326816
Date January 2009
ContributorsCheng, Tsz Ho Tony., Chinese University of Hong Kong Graduate School. Division of Psychology.
Source SetsThe Chinese University of Hong Kong
LanguageEnglish, Chinese
Detected LanguageEnglish
TypeText, bibliography
Formatprint, vi, 73 p. : ill. ; 30 cm.
RightsUse of this resource is governed by the terms and conditions of the Creative Commons “Attribution-NonCommercial-NoDerivatives 4.0 International” License (http://creativecommons.org/licenses/by-nc-nd/4.0/)

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