Thesis (M Social Work (Social Work))--University of Stellenbosch, 2009. / The primary objective of this study is to establish a holistic view of performance
managementsystem in the Provincial Government and to assess the extent of
implementation and the application of performance management, together with the
challenges facing the social work managers in this regard. Furthermore it sought to
identify the gaps and key priorities required for effective and efficient performance
management processes. The study was preceded by a comprehensive literature
study whereby the necessisty and purpose of performance mananagement were
identified. Furthermore the valuable aspects and the characteristics of performance
management in social work have been described. The persons involved in the
performance management system were investigated tot determine the nature and
scope of the performance managegement system that are implemented.
The importance of the participation of both the supervisor (manager) and the social
worker was determined. The report highlights the importance of a process approach
and uses it as a lens for understanding performance management system. It indicate
the change in focus from performance evalution to performanance management,
which focuses less on productivity or the input or physical activities applied in
achieving the results or outputs as such, but rather on the extent to which predetermined
objectives/goals are effectively and efficiently met through the
measurement of outputs/results against agreed-upon performance standards.
An empirical study wat undertaken where both qualitative and quantitative
methodologies were applied to achieve the objective of the research. The
quantitative methods comprised out of a questionnaires purely for and data collection
and the qualitative approach entailed the open-ended questions in the questionnaire.
It sought to identify the gaps and key priorities required for the implentation of an
effective and efficient performance management processes. The report highlights the
importance of a developmental approach in applying the performance management
system.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:sun/oai:scholar.sun.ac.za:10019.1/2947 |
| Date | 03 1900 |
| Creators | Nolan, Tassia |
| Contributors | Green, S., University of Stellenbosch. Faculty of Arts and Social Sciences. Dept. of Social Work. |
| Publisher | Stellenbosch : University of Stellenbosch |
| Source Sets | South African National ETD Portal |
| Language | Afrikaans |
| Detected Language | English |
| Type | Thesis |
| Rights | University of Stellenbosch |
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