Wong, Yuen Shan Noel. / Thesis (M.Phil.)--Chinese University of Hong Kong, 2007. / Includes bibliographical references (leaves 59-66). / Abstracts in English and Chinese, appendix also in Chinese. / Abstract --- p.i / 摘要 --- p.iii / Acknowledgement --- p.iv / Table of Content --- p.v / Lists of Tables --- p.vii / Lists of Figures --- p.viii / Chapter CHAPTER 1. --- INTRODUCTION --- p.1 / Background --- p.1 / Overview of Emotional Labor --- p.3 / Antecedents of Emotional Labor --- p.4 / Consequences of Emotional Labor --- p.6 / Moderators --- p.9 / Moderating Effects on the Display Rule-Emotion Regulation Relations --- p.12 / Emotional stability and extraversion --- p.14 / Person-job fit and person-organization Fit --- p.18 / Moderating Effects on the Emotion Regulation-Negative Outcomes Relations --- p.21 / Emotional stability and extraversion --- p.22 / Person-job fit and person-organization Fit --- p.23 / Chapter CHAPTER 2. --- METHOD --- p.28 / Participants --- p.28 / Measures --- p.29 / Analysis Plan --- p.32 / Chapter CHAPTER 3. --- RESULTS --- p.35 / Descriptive Analyses --- p.35 / Structural Equation Modeling --- p.38 / Chapter CHAPTER 4. --- DISCUSSION --- p.48 / Moderating Effects on the Display Rules-Deep Acting Relation --- p.48 / Moderating Effects on the Display Rules-Surface Acting Relation --- p.52 / Moderating Effects on the Emotion Regulation-Outcomes Relations --- p.53 / Common Method Variance --- p.53 / Limitations --- p.55 / Implications --- p.56 / Chapter CHAPTER 5. --- CONCLUSION --- p.58 / References --- p.59 / Appendix --- p.67
| Identifer | oai:union.ndltd.org:cuhk.edu.hk/oai:cuhk-dr:cuhk_326105 |
| Date | January 2007 |
| Contributors | Wong, Yuen Shan Noel., Chinese University of Hong Kong Graduate School. Division of Psychology. |
| Source Sets | The Chinese University of Hong Kong |
| Language | English, Chinese |
| Detected Language | English |
| Type | Text, bibliography |
| Format | print, viii, 70 leaves : ill. ; 30 cm. |
| Rights | Use of this resource is governed by the terms and conditions of the Creative Commons “Attribution-NonCommercial-NoDerivatives 4.0 International” License (http://creativecommons.org/licenses/by-nc-nd/4.0/) |
Page generated in 0.0022 seconds