This diploma thesis deals with the analysis and problems of using mystery shopping in selected accommodation facilities. The aim was to propose ways to make more effective use of mystery shopping as an instrument for evaluating service processes in selected accommodation facilities.
Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:387568 |
Date | January 2018 |
Creators | KOČOVÁ, Lucie |
Source Sets | Czech ETDs |
Language | Czech |
Detected Language | English |
Type | info:eu-repo/semantics/masterThesis |
Rights | info:eu-repo/semantics/restrictedAccess |
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