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Využití mystery shoppingu jako nástroje hodnocení procesů poskytování služeb ve vybraných ubytovacích zařízeních / The use of mystery shopping as an instrument of evaluation processes to provide services in selected accomodation facilities

This diploma thesis deals with the analysis and problems of using mystery shopping in selected accommodation facilities. The aim was to propose ways to make more effective use of mystery shopping as an instrument for evaluating service processes in selected accommodation facilities.

Identiferoai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:387568
Date January 2018
CreatorsKOČOVÁ, Lucie
Source SetsCzech ETDs
LanguageCzech
Detected LanguageEnglish
Typeinfo:eu-repo/semantics/masterThesis
Rightsinfo:eu-repo/semantics/restrictedAccess

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