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On the Selection of Measures to Quantify Organisational Performance / Auswahl von Messgrößen zur Quantifizierung Organisationaler Leistungsfähigkeit

In the last decade measuring a company´s performance exclusively financially has been heavily criticised. Consequently, different performance measurement systems including the Balanced Scorecard, the Performance Pyramid, and the Quantum Performance were developed, discussed and implemented in industry. Besides the financial perspective, additional perspectives (e.g. customers, processes, employess, etc) have been considered. Organisational performance is assumed to be a multidimensional phenomenon today. Hence one important aspect of the discussion of several concepts of performance measurement has been the selection of the right measures. This paper focused the problemof measuring multidimensional organisational performance. Based on the multitask agency theory we enhanced the approaches of Holmstrom/milgrom and Austin by introducing extrinsic and intrinsic motivation, cost of measurement and uncertainty of measurement into the model.

Identiferoai:union.ndltd.org:DRESDEN/oai:qucosa.de:swb:14-1060061708937-95847
Date05 July 2003
CreatorsGünther, Thomas, Grüning, Michael
ContributorsTechnische Universität Dresden, Fakultät Wirtschaftswissenschaften
PublisherSaechsische Landesbibliothek- Staats- und Universitaetsbibliothek Dresden
Source SetsHochschulschriftenserver (HSSS) der SLUB Dresden
LanguageEnglish
Detected LanguageEnglish
Typedoc-type:workingPaper
Formatapplication/pdf
Relationdcterms:isPartOf:Dresden Papers of Business Administration ; No. 65/02

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