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Betydelsen av IT-stöd i problemlösning : Analysverktyg för att studera hur IT-system stödjer problemlösningsstrategier hos servicetekniker / The importance of IT-support in problem solving

Scania Top Team is a competition where the best mechanics in the world are competing against each other. In 2011, the world final was recorded and this material is now used to see which problem solving strategies these top of the line teams are using to solve the realistic problems assembled in front of them. To help them, the mechanics are allowed to use two of Scanias IT-systems: Scania Multi and Scania Diagnose and Programmer 3. This report consists of two parts. The first part is the development of a method to analyze the recorded material. This method was then applied onto the data material and resulted in sequence diagrams. The second part focuses on these sequence diagrams as they show how the teams move in the two systems and which problem solving strategies they use. By knowing how successful each team was, and which strategies they used, each strategy was evaluated against the two systems. The authors finally discuss the material and suggest how to improve future data collections.

Identiferoai:union.ndltd.org:UPSALLA1/oai:DiVA.org:uu-181464
Date January 2012
CreatorsJohannesson, Elin, Richard, Maria
PublisherUppsala universitet, Institutionen för informationsteknologi, Uppsala universitet, Institutionen för informationsteknologi
Source SetsDiVA Archive at Upsalla University
LanguageSwedish
Detected LanguageEnglish
TypeStudent thesis, info:eu-repo/semantics/bachelorThesis, text
Formatapplication/pdf
Rightsinfo:eu-repo/semantics/openAccess
RelationUPTEC STS, 1650-8319 ; 12031

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