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Implementace BI v servisním oddělení telekomunikační společnosti / Implementation of BI in the Service Department of Telecommunication Company

The subject of the thesis is the proof of concept of Business Intelligence (BI) implementation in the Communications service department from the Kapsch BusinessCom s.r.o. company. The aim of the work is developing a BI proof solution and consequently producing an output for the final users. The main outcome of the thesis is operating BI solutions used in practice. The solution was carried out using tools MS SQL Server 2008 R2 Management Studio, MS SQL Server 2008 R2 Business Intelligence Development studio and MS Excel 2007. The project analyses the data obtained from the ERP (Enterprise Resource Planning) database acquired from the MS Dynamics Navision system. Information on "Voice" projects from the Communications service department, which mainly focuses on the service of PBXs and similar products, are recorded in the project among others. A multidimensional analysis was carried out, data warehouse was designed, data pumps were created, OLAP (On-line Analytical Processing) block and output in the Microsoft Excel 2007 program were carried out during the project.

Identiferoai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:165129
Date January 2012
CreatorsVeselý, Jan
ContributorsNovotný, Ota, Pour, Jan
PublisherVysoká škola ekonomická v Praze
Source SetsCzech ETDs
LanguageCzech
Detected LanguageEnglish
Typeinfo:eu-repo/semantics/masterThesis
Rightsinfo:eu-repo/semantics/restrictedAccess

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