M.A. / Social, political and economical changes in modern society, as well as the growing need for aid and assistance, have resulted in the questioning of the work procedures within the social services of the Dutch Reformed Church. This has motivated the researcher to do research on the productivity and effectiveness of the Christelik-maatskaplike raad (CMR) as a branch of the "Sinodale Kommissie vir die Diens van Barmhartigheid" of Northern Transvaal. The investigation was undertaken by identifying a strategic productivity model in the literature and applying that model to the CMR of Pretoria. A qualitative, as well as a quantitative approach has been used and the study can be described as exploratory/descriptive. The literature ·study indicated that not only physical but also human factors influence the productivity within the organisation. A description was given of the physical set-up of the organisation and of the attempts that have been made to improve productivity. It was found that a large number of these factors do indeed play a role in the organisation. The findings showed that social workers are aware of the necessary changes that must occur to create a better productivity function. Recommendations were made concerning the changes of the work procedure of the CMR, in order to improve the quality of the services rendered and to eliminate the factors that have had a detrimental influence on the productivity of the organisation.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:uj/uj:4658 |
| Date | 03 April 2014 |
| Creators | Eckard, Elrida Carolina |
| Source Sets | South African National ETD Portal |
| Detected Language | English |
| Type | Thesis |
| Rights | University of Johannesburg |
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