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Previous issue date: 2008-06-19 / The purpose of this work is to identify the occurrence of noises that affect the communication process, with accounting statements working as businesses language within the process of account rendering between the social work entities and the City Hall of the City of Tabo??o da Serra - City Council of Social Work (CMAS) and City Hall of Tabo??o da Serra (PMTS). In order to do that, it is based on studies that suggest the existence of a relationship between the accounting process, as business language, and the communication theory, with emphasis on the noises that may interfere in any communication process. The investigation tries to identify the occurrence of noises according to the perception of the users of accounting statements, issues - social work entities and receivers - CMAS and PMTS. The reason for carrying out this research comes from the study carried out by the Commission of Guidance Analysis and Inspection COAF/CMAS, where it was detected that the majority of the registered entities had their registrations cancelled or suspended because of problems with the account rendering and research carried out at CMAS, where it was observed the difficulty of the CMAS in establishing and maintaining partnerships with the social work entities in the city. The communication theory reveals that, some times, the level of knowledge of the issuer and the receiver, the social and cultural context where both of them are inserted, the channel used, the content of the message are responsible for problems that occur in the communication process. Therefore, this theory establishes parameters to determine if the communicative act takes place efficiently and effectively. As the main purpose of accounting is the supply of useful information for taking decisions, if accounting statements are not understood, it means that noises took place during the process and that the communicative act did not fully take place. In order to avoid or diminish the harmful effects of the noise it is essential to know where and how they take place. / O objetivo deste trabalho foi identificar a ocorr??ncia de ru??dos que comprometem o processo de comunica????o, sendo as demonstra????es cont??beis atuantes como linguagem de neg??cios no processo de presta????o de contas entre as entidades assistenciais e o Poder P??blico do Munic??pio de Tabo??o da Serra - Conselho Municipal de Assist??ncia Social (CMAS) e Prefeitura Municipal de Tabo??o da Serra (PMTS). Para tanto, baseou-se em estudos que sugerem existir rela????o entre o processo cont??bil, enquanto linguagem de neg??cios e a teoria da comunica????o, com ??nfase aos ru??dos que podem intervir em qualquer processo de comunica????o. A investiga????o buscou identificar a incid??ncia de ru??dos segundo a percep????o dos usu??rios das demonstra????es cont??beis, emissores - entidades assistenciais e receptores - CMAS e PMTS. A motiva????o desta pesquisa adv??m de estudo realizado pela Comiss??o de Orienta????o An??lise e Fiscaliza????o COAF/CMAS, neste estudo detectado que a maioria das entidades cadastradas estava com seus registros cancelados ou suspensos por problemas com as presta????o de contas e pesquisa realizada no pr??prio CMAS, onde foi detectado a dificuldade que este tem encontrado em formar e manter parcerias com as organiza????es de assist??ncia social do munic??pio. A teoria da comunica????o vem revelar que, por vezes, o n??vel de conhecimento do emissor e do receptor, o contexto s??cio-cultural em que ambos se encontram o canal utilizado, o conte??do da mensagem s??o respons??veis por problemas ocasionados no processo de comunica????o. Portanto, essa teoria estabelece par??metros para avaliar se o ato comunicativo ocorre com efici??ncia e efic??cia. Conclui-se que, como o objetivo principal da contabilidade ?? o fornecimento de informa????es ??teis para a tomada de decis??es, se as demonstra????es cont??beis n??o forem compreendidas, significa que ru??dos ocorreram durante o processo e que o ato comunicativo n??o ocorreu plenamente. Para evitar ou minimizar os efeitos nocivos do ru??do ?? imprescind??vel conhecer onde e como eles ocorrem.
| Identifer | oai:union.ndltd.org:IBICT/oai:132.0.0.61:tede/671 |
| Date | 19 June 2008 |
| Creators | Silva, M??rcia Marcondes da |
| Contributors | Weffort, Elionor F. Jreige, Gon??alves, Andr??a de Oliveira, Rocco Junior, Ary Jos?? |
| Publisher | FECAP, Mestrado em Ci??ncias Cont??beis, FECAP, Brasil, Funda????o escola de Com??rcio ??lvares Penteado |
| Source Sets | IBICT Brazilian ETDs |
| Language | Portuguese |
| Detected Language | English |
| Type | info:eu-repo/semantics/publishedVersion, info:eu-repo/semantics/masterThesis |
| Format | application/pdf |
| Source | reponame:Biblioteca Digital de Teses e Dissertações do FECAP, instname:Fundação Aramando Álvares Penteado, instacron:FAAP |
| Rights | http://creativecommons.org/licenses/by-nc-nd/4.0/, info:eu-repo/semantics/openAccess |
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