The principle aim of this study is to investigate the relationship between business process management and business performance, and the effectiveness of business process management in South African banking industry. This study has been undertaken with the specific objectives of understanding the difference between business process reengineering and business process management, whether business process management can be successfully implemented in a retail banking environment and, if so, how to implement and apply business process management in a banking industry in order to achieve business success. Banks are seeking to improve operational efficiencies, meet customer demands more quickly, and leverage existing technology investments. Business process management has the potential to deliver the benefits of process efficiency throughout all stages of a business process and to all areas of the organisation. Business process management focuses on business practices and management disciplines as the underlying enablers of a process-centric organisation The exploratory study was conducted to identify the process performance and readiness of a bank to implement business process management. / Prof. S. Kruger
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:uj/uj:6653 |
| Date | 24 April 2008 |
| Creators | Sarang, Sharifa |
| Source Sets | South African National ETD Portal |
| Detected Language | English |
| Type | Thesis |
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