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ITIL v prostředí agilního vývoje software metodikou Scrum / ITIL in the Context of Agile Software Development Methodology Scrum

This thesis follows concept of integration ITIL library and agile methodology Scrum into the IT company developing IT services. After theoretical analysis of both concepts and analysis of chosen company, we will develope methodology, which will tie both process approaches and ensure their perfect synergy. As a methodology support, web application was developed. It evaluates effectivness of processes using key informations and their plot representation. Proposed methodology was presented in the AVG Technologies, which used described processes as template for its internal proceses. Main result of the thesis is set of templates describing processes, which could be specified and applied in companies using Scrum together with ITIL for their development.

Identiferoai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:235418
Date January 2014
CreatorsKubalcová, Monika
ContributorsKreslíková, Jitka, Rychlý, Marek
PublisherVysoké učení technické v Brně. Fakulta informačních technologií
Source SetsCzech ETDs
LanguageCzech
Detected LanguageEnglish
Typeinfo:eu-repo/semantics/masterThesis
Rightsinfo:eu-repo/semantics/restrictedAccess

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