This thesis investigates how a web-hosted portal could be developed and designed in order to assist customer information updates in micro-enterprises in the ship broking business. Based on well-established system development theories and collected material, the web-hosted portal concept was developed. The development process included a case study at a ship broking company in Karlshamn, southern Sweden. Ship broking companies handle information as a mediator between other actors, thus the information becomes sensitive. In the ship broking business there is a constant need and flow of information. As the shipbrokers’ customers demand constant information 24 hours a day it is important to meet this demand in a service minded fashion. Today all customer updates are handled manually and are considered very time consuming and generate duplication of work. To solve these issues a possible solution could be to introduce information technology in the organisation. The introduction of information technology in the ship broking organisations has been slow. A contributing factor might be the widespread conservatism and resistance to changes in the ship broking business. The conclusions show the needs and demands for a web-hosted portal among shipbrokers and interested parties in the logistic chain. The result of the thesis should be considered as a foundation for further development and implementation of the concept.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:bth-2981 |
| Date | January 2003 |
| Creators | Olsson, Daniel, Kleberg, Niklas, Sjöholm, Per-Ingvar |
| Publisher | Blekinge Tekniska Högskola, Avdelningen för programvarusystem, Blekinge Tekniska Högskola, Avdelningen för programvarusystem, Blekinge Tekniska Högskola, Avdelningen för programvarusystem |
| Source Sets | DiVA Archive at Upsalla University |
| Language | English |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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