The purpose of this research was to investigate how a process of integrating internal and external customers and technology could be developed and implemented in the building components industry. The research problem revolved around the customer orientation concept, which other industries claim to have implemented successfully. The research problem was conceptualised as lack of internal and external customer orientation.
| Identifer | oai:union.ndltd.org:ADTP/284082 |
| Date | January 2002 |
| Creators | Karvinen, Kauko |
| Source Sets | Australiasian Digital Theses Program |
| Language | EN-AUS |
| Detected Language | English |
| Rights | Copyright Kauko Karvinen 2002 |
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