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Emotional labour and the experience of emotional exhaustion amongst customer service representatives in a call centre /

Thesis (MA)--University of Stellenbosch, 2006. / Bibliography. Also available via the Internet.

Identiferoai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/144608063
Date January 2006
CreatorsSpies, Marelise.
Source SetsOCLC
LanguageEnglish
Detected LanguageEnglish
SourceLink to the online version

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