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Optimalizace podnikových procesů a návrh implementace v Antee s.r.o. / The business process optimization and design of implementation in the company Antee s.r.o.

The diploma thesis deals with the issue of business process optimization in the company Antee s.r.o. The author has been working for this company for two years and he got a lot of experience with this kind of business processes. The business process optimization is very actual topic in every company because there are always many opportunities for its improvement. The aim of this thesis is to analyze the current status of business processes in the company Antee s.r.o. Then design their optimization for solving tasks much faster. The business process analysis is focused only on Helpdesk department. The contribution of the work is primarily in analyzing selected business processes and the usage of the proposal in the process. The introduction of the proposed solution should reduce the number of requests handled by Helpdesk as well as to offer customers a new service options.

Identiferoai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:193362
Date January 2014
CreatorsBeneš, Eduard
ContributorsŘíhová, Zora, Chmelíček, Petr
PublisherVysoká škola ekonomická v Praze
Source SetsCzech ETDs
LanguageCzech
Detected LanguageEnglish
Typeinfo:eu-repo/semantics/masterThesis
Rightsinfo:eu-repo/semantics/restrictedAccess

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