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Řízení procesů a dokumentace v dozorovém orgánu / Process Management and Document Control in a Market Surveillance Authority

This diploma thesis deals with the process analysis and documentation of the Czech Trade Inspection Authority, a market surveillance authority in the state administration. The main objective of this thesis is the mapping of operational processes within the organization and identification of their potential weak points. The author of the thesis then proposes ideas for their improvement. The main tool for process analysis is the 5. criterion of the CAF model (Common Assessment Framework), which takes into consideration the specific needs of public administration. The thesis then focuses on the analysis of documentation, tries to find its strengths and weaknesses and finally ideas for its improvement.

Identiferoai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:86031
Date January 2011
CreatorsManová, Dana
ContributorsPlášková, Alena, Pražák, Milan
PublisherVysoká škola ekonomická v Praze
Source SetsCzech ETDs
LanguageCzech
Detected LanguageEnglish
Typeinfo:eu-repo/semantics/masterThesis
Rightsinfo:eu-repo/semantics/restrictedAccess

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