Personalized call center traffic prediction to enhance management solution with reference to call traffic jam mitigation a case study on Telecom New Zealand Ltd. : a dissertation submitted to Auckland University of Technology in partial fulfillment of the requirements for the degree of Master of Computer and Information Sciences (MCIS), 2008 /

Description

Thesis (MCIS) -- AUT University, 2008. / Includes bibliographical references. Also held in print (109 leaves : charts ; 30 cm.) in the Archive at the City Campus (T 338.4738464068 MOH)

Links & Downloads

1. http://hdl.handle.net/10292/479

Tags

Call centers

Additional Fields

Identifer	oai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/456265860
Date	January 2008
Creators	Mohammed, Rafiq.
Source Sets	OCLC
Language	English
Detected Language	English
Source	Click here to access this resource online