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Delivering service at call centres : a critical realist's view of the front line employees' world of work and effectiveness

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1. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.289702

Identifer	oai:union.ndltd.org:bl.uk/oai:ethos.bl.uk:289702
Date	January 2004
Creators	Kasturi, Anand
Publisher	University of Buckingham
Source Sets	Ethos UK
Detected Language	English
Type	Electronic Thesis or Dissertation