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Personalized call center traffic prediction to enhance management solution with reference to call traffic jam mitigation a case study on Telecom New Zealand Ltd. : a dissertation submitted to Auckland University of Technology in partial fulfillment of the requirements for the degree of Master of Computer and Information Sciences (MCIS), 2008 /

Thesis (MCIS) -- AUT University, 2008. / Includes bibliographical references. Also held in print (109 leaves : charts ; 30 cm.) in the Archive at the City Campus (T 338.4738464068 MOH)

Identiferoai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/456265860
Date January 2008
CreatorsMohammed, Rafiq.
Source SetsOCLC
LanguageEnglish
Detected LanguageEnglish
SourceClick here to access this resource online

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