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Call centre design, operation and optimisation : a structured and scientific based approach /

Thesis (MScIng)--University of Stellenbosch, 2008. / Bibliography. Also available via the Internet.

Identiferoai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/297150577
Date January 2008
CreatorsDu Preez, Johan Joubert.
Source SetsOCLC
LanguageEnglish
Detected LanguageEnglish
SourceLink to the online version

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