The thesis is aimed on visualisation of data mined by speech processing technologies. Some methods speech data extraction were studied and technologies for this task were analysed. The variety of meta data that can be mined from speech was defined. Were also examined existing standards and processes of call centres. Some requirements for the user interface were gathered and analysed. On that basis and after communication with call centre employees there was defined and implemented a concept for speech data visualization. Gained solutions were integrated into Speech Analytics Server (SPAS).
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:236041 |
| Date | January 2014 |
| Creators | Zhezhela, Oleksandr |
| Contributors | Szőke, Igor, Schwarz, Petr |
| Publisher | Vysoké učení technické v Brně. Fakulta informačních technologií |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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