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Návrh automatizace procesu Call centra v prostředí organizace s certifikací ISO 9001:2000 / Call Center Process Automation Plan in ISO 9001:2000 Certified Organization

This master’s thesis deals with system of evidence customer requests in service organization. The introduction describes services activities in domain are focused on payment terminals and contemporary situation in call center. The suitable selection implementation tools are done. The second part contains the design of system for requests evidence and design of imports for service information system. The evaluation of the master’s thesis and some future improvements are presented.

Identiferoai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:222232
Date January 2009
CreatorsHovadík, Jiří
ContributorsLiška, Jiří, Dydowicz, Petr
PublisherVysoké učení technické v Brně. Fakulta podnikatelská
Source SetsCzech ETDs
LanguageCzech
Detected LanguageEnglish
Typeinfo:eu-repo/semantics/masterThesis
Rightsinfo:eu-repo/semantics/restrictedAccess

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