This study analyzes effective service delivery in organizations serving the mentally retarded. Qualitative organizational analyses of three community care facilities were compared to assess effectiveness. Data were gathered by systematic observations, field notes, documents, and employee interviews. Program analysis, the funding system of service delivery, and staff attitudes best indicated effective service. I concluded that effectiveness would improve by focusing on individual consumer needs and further defining service delivery.
| Identifer | oai:union.ndltd.org:unt.edu/info:ark/67531/metadc500356 |
| Date | 08 1900 |
| Creators | Evans, Jennifer D. (Jennifer Dawn) |
| Contributors | Neal, David M., Pillai, Vijayan K., Barton, Thomas R. |
| Publisher | University of North Texas |
| Source Sets | University of North Texas |
| Language | English |
| Detected Language | English |
| Type | Thesis or Dissertation |
| Format | viii, 119 leaves : ill., Text |
| Rights | Public, Copyright, Copyright is held by the author, unless otherwise noted. All rights reserved., Evans, Jennifer D. (Jennifer Dawn) |
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