A dissertation submitted to the Faculty of Arts in fulfilment of the requirements for the Degree of Doctor of Philosophy in the Department of Social Work at the University of Zululand, 2017 / An analysis of the social service practitioners’ practice tools in Africa towards the enhancement of professional responsibility to the client system is essential including investigating the ethical dilemmas experienced by the practitioners daily. These tools serve as sources of evaluating social work practice and administration that spur practitioners to provide a virtuous professional service and as enlightenment for the effective, efficient and reflective practice. The National Association of Social Workers (2008) and the South African Council of Social Service Professional (SACSSP, 2005) and their ethical values and principles served as this study principal document that directed this research venture. The researcher sought to understand the nature and extent of the challenges facing social work practitioners and administrators and compared their experiences within two different geo-political zones of Africa. Hence, the research philosophy engaged the “diamond metaphor,”in the sense it is multifaceted and within a blended research paradigm. It depicts the uniqueness and value of each study area. The study employed the comparison-evaluative approach depicting a Multi-Phase-Transformative mixed methods research design characterised by a six way dimensionalapproach of explorative, evaluative, descriptive, comparative, qualitative and quantitative approaches in order to reconnoiter the experiences of social work practitioners 135 and 47 administrators which in total 182 respondents from three different regions namely: KwaZulu-Natal (South Africa) and Lagos State and Imo State (Nigeria). Each setting for data collection differs within a multi-level mode and each data including the tested hypotheses were refined to actualise the subject situation and the analytical discussion of the methodology components. Data that was gleaned from the dispersed research tools used for the study were analysed by the utilisation of descriptive statistics, multiple comparisons and post hoc test correlations in testing the stated hypotheses with the Statistical Programme for Social Sciences (SPSS Version 21.0). However, the thematic gleaning of the responses was deciphered through discourse analysis (Soini and Birkeland, 2014:215-216; Gross, Alba, Glass, Schellenberg and Obrist, 2012:3). The findings of the study revealed that rural social work interventions are directly weakened by a poor support system that the social workers experience, thus, the lack of proper literacy and qualification levels in the rural areas largely contributes to weaker social work interventions in both Nigeria and South Africa.
Furthermore, the study revealed that administrators avail themselves to more continuous professional development than the social workers do, while the overall qualification attributes for the respondents needed upgrading to cater for specialised areas. The study revealed that the lack of the analysed and aligned training needs of individual practitioners serves in fact to clog personal development plans which the subsequently affects the development of work plans and the signing of performance agreement job descriptions, thus, the policies are not then applied. The study’s results indicated that the administrators’ gendered pattern impacted significantly on the ethical code outcome in the study areas. Outcome analysis confirmed that thesocial workers’ understanding of ethical code application has significantly correlated with their integer years of practice experience, whereas, the perceived difficulties presumably had partial correlations within the study areas. Moreover, the ethics concerning the integrity of profession, the professional responsibility, the service delivery and the competence/confidentiality explained for the integer years of practice experience. Furthermore, the integer years significantly ensure that social workers are coping with ethical dilemmas on familiarity and their professed complaint anxieties on the Ethical Code in the three study areas. Conversely, the study advocated for the assimilation of interactional justice approach that would enhance advocacy on social justice, human rights and professional accountability as well as stimulate competence within the bucolic social worker’s career. Social justice cognizance should be visible within the equity on performance. The study’s recommendations included advocating for quality rural social work interventional support and improvement on qualification and literacy level in the rural areas; also that there should be the recognition of a greater prioritisation of NASW/SACSSP ethical codes. As such, experienced practitioners should mentor newer practitioners to enhance effective and efficient professional responsibility with client-systems. Additional studies should explore the professional responsibility of practitioners amid the Service Charter for Victims of Crime (victims’ charter) designed to uphold social justice and to nurture a human rights philosophy in guaranteeing the material, psychosocial and emotional needs of victims. Hence, further research on utilising the study’s finding models for urban domain and proper professional training, adherence to these models and awareness of legal ethics is recommended. Further studies should focus on examining administrators-practitioners relationship outcome to policies regulations as they are geared towards the Code; likewise to inspect social entrepreneurial activity using the Service Delivery Model to re-bolster industrial social work.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:uzulu/oai:uzspace.unizulu.ac.za:10530/1579 |
| Date | January 2017 |
| Creators | Nwachukwu, Precious Tobechukwu Toby |
| Contributors | Ntombela, N.H |
| Publisher | University of Zululand |
| Source Sets | South African National ETD Portal |
| Detected Language | English |
| Type | Thesis |
| Format | application/pdf |
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