Chatbots are becoming more common in modern society, but there are almost no studies that explore both the differences and causes that divides human communication from communication with a chatbot. The aim of this thesis was to explore different recipient design people take when communicating with a human and a chatbot. A chatbot was built and an experiment was conducted that measured the performance and experience of the participants. A thematic analysis then found out causes for these experiences. The study focused on finding new differences in addition to exploring people’s boredom, frustration, understanding, repetition, and performance in a task. The study found differences and causes in people’s recipient design when communicating with a human compared to a chatbot, as well as differences in the performance of a task. Hopefully, this will help future research figure out solutions for the differences found.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:liu-151886 |
| Date | January 2018 |
| Creators | Westin, Anna |
| Publisher | Linköpings universitet, Interaktiva och kognitiva system |
| Source Sets | DiVA Archive at Upsalla University |
| Language | English |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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