The purpose of this study was to investigate the impact of the communication competence of supervisors upon an employee's job satisfaction. Results obtained supported the 5 hypotheses proposed. Findings indicated the importance of supervisory communication responsiveness in areas of listening, sensitivity, and expression of interest in subordinate's ideas and concerns in ensuring satisfaction with supervision received. Support was also generated for the value of an "open" communication climate where continual feedback and idea exchange interact to produce organizational identification. Significant relationships were found to exist between communication climate and dimensions of the JDI: satisfaction with supervisor, work satisfaction, pay satisfaction, satisfaction with promotion opportunities, satisfaction with coworkers. Finally, communication skills training for supervisors was recommended to animate organizational growth and development.
| Identifer | oai:union.ndltd.org:unt.edu/info:ark/67531/metadc500246 |
| Date | 12 1900 |
| Creators | Wallace, Sandra K. (Sandra Kay) |
| Contributors | Hurt, H. Thomas, Johnson, Joe Lynn, Spitzberg, Brian H. |
| Publisher | University of North Texas |
| Source Sets | University of North Texas |
| Language | English |
| Detected Language | English |
| Type | Thesis or Dissertation |
| Format | v, 52 leaves: ill., Text |
| Rights | Public, Wallace, Sandra K. (Sandra Kay), Copyright, Copyright is held by the author, unless otherwise noted. All rights reserved. |
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