The purpose of this study was to determine the core competencies
needed by state Baldrige examiners, to identify best practices in examiner
training programs provided by state Baldrige organizations, and to identify best
practices for teaching core competencies.
A Delphi panel ranked core competencies, best practices, and best
practices for teaching core competencies using a Likert-style survey. Descriptive
statistics and a formula for determining consensus quantified the results.
The key findings of this study were that the Baldrige Criteria for
Performance Excellence continue to provide the core competencies for which
examiners need to be trained to effectively evaluate and score applications and
provide meaningful feedback to applicants. The best practices for teaching core
competencies, however, vary according to the needs of each state organization
and the expertise and teaching styles of the trainers in the various state
organizations. Coaching was the one best practice upon which the panel agreed
as being applicable to teaching most of the core competencies. A template for training examiners using the best practices for teaching core competencies was
the outcome of this study.
Recommendations include using this template to train examiners and
using the actual teams, of which the examiners will be a part, for evaluating and
scoring the applications from receipt of the application through the life of the
application. It is recommended that the individual review of applications be
eliminated. As examiners will work with the actual applications from the
beginning of the process, it is recommended that the case study be eliminated
as pre-work. It is also recommended that coaches work with the actual teams
from the training session until the feedback report is written.
| Identifer | oai:union.ndltd.org:tamu.edu/oai:repository.tamu.edu:1969.1/ETD-TAMU-2010-05-7855 |
| Date | 2010 May 1900 |
| Creators | Brooks, Sandra E. |
| Contributors | Cole, Bryan R. |
| Source Sets | Texas A and M University |
| Language | en_US |
| Detected Language | English |
| Type | thesis, text |
| Format | application/pdf |
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