This thesis is focused on the analysis of competition between companies which are targeted on the rendition of services and selling goods for a telecommunication company (operator) called Telefónica O2 Czech Republic, a. s. Principal aim of this thesis was to establish the contemporary level of competitive strength of the chosen company, and propose how to improve it. In order for an objective examination, the wishes and needs of the customers were noted during questioning. According to the answers, the most important for end users is level of servicing and competence of shop assistants. The most important proposals for improvement are a greater knowledge of shop assistants in their field of expertise, reinforcement of service publicity, more visible use of the company{\crq}s logo and to safeguard the topicality of web pages.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:51300 |
| Date | January 2009 |
| Creators | LÍBENKOVÁ, Eva |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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