The purpose of this study is to investigate the causes, effects and management
of conflict among school based educators. The dissertation acknowledge the
existence of conflict in every human interaction. Conflict in organizations should
be managed systematically. An appropriate approach in conflict management
should aim at enhancing the benefits of conflict.
The study aimed at determining whether site-managers possess the essential
skill of managing healthy conflict while defusing unhealthy conflict. The
institution of effective management of conflict techniques and guidelines is
essential in a number of practical ways for preventing, managing and resolving
workplace conflict, because the long term effects of unresolved conflict may
impact negatively on an organization.
The subjects of the study were 44 educators and one circuit manager based at
the Area Project Office. Questionnaires and interviews were used to evaluate
the perceptions in areas such as:- Conflict in the workplace, causes and effects
of conflict and conflict management.
The Research findings revealed that there is a lack of a conflict management
system in schools. The absence of a conflict management system result in an
array of problems related to conflict. Other findings include:- the management
style of site-managers contributing to conflict management, lack of
communication between stakeholders in the schooling system and a deficiency in
Conflict management skills. / M. Admin. (Industrial Relations) North-West University, Mafikeng Campus, 2006
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:nwu/oai:dspace.nwu.ac.za:10394/11476 |
| Date | January 2006 |
| Creators | Manyedi, Simon Kelepile |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Thesis |
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