Based on the analysis of legal regulations, data and other information regarding consumer protection, it is proposed to establish a specific system of out-of-court settlement of consumer disputes. The settlement is proposed in three variants, showing the best variant, and meets the basic principles and objectives for this type of settlement of consumer disputes -- transparency, better efficiency and low cost. The system was proposed based on information obtained from international studies, documents, national sources -- the market surveillance authority, non-governmental consumer associations, etc. as well as on experience with preparing and implementing the recent pilot project of out-of-court settlement of consumer disputes.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:77116 |
| Date | January 2002 |
| Creators | Kocová, Ivana |
| Contributors | Drozen, František, Švarc, Zbyněk, Šípek, Ladislav, Viestová, Kristína |
| Publisher | Vysoká škola ekonomická v Praze |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/doctoralThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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