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Mimosoudní řešení spotřebitelských sporů / Alternative Dispute Resolution

The aim of the thesis is an analysis of ADR among Czech consumers and consumer Czech and Czech dealer. ADR System Analysis is performed using a questionnaire survey among respondents - consumers and controlled depth interviews with the staff of ADR. Based on analysis of collected data will be provided suggestions for improvement.

Identiferoai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:136641
Date January 2012
CreatorsDŮLOVÁ, Lucie
Source SetsCzech ETDs
LanguageCzech
Detected LanguageEnglish
Typeinfo:eu-repo/semantics/masterThesis
Rightsinfo:eu-repo/semantics/restrictedAccess

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