The impact of service provider citizenship behaviour and relational investments on customer commitment and behaviour : a study of airline customers.

Description

Thesis (M.Psych.Org.) - University of Queensland, 2003. / Includes bibliography.

Links & Downloads

1. http://www.library.uq.edu.au/pdfserve.php?image=thesisabs/absthe17036.pdf

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Additional Fields

Identifer	oai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/62540692
Date	January 2003
Creators	Newton, David.
Publisher	[St. Lucia, Qld.],
Source Sets	OCLC
Language	English
Detected Language	English
Source	The impact of service provider citizenship behaviour and relational investments on customer commitment and behaviou</a><br>Read the abstract of the thesis.