This masters thesis deals with the current state of quality control system and control of complaints. Based on the information obtained from the analysis of the current situation in the company there is proposal of options and methods for quality improvements and control of complaints in the distribution process.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:222737 |
| Date | January 2010 |
| Creators | Krčálová, Jana |
| Contributors | Kypr, Daniel, Bartes, František |
| Publisher | Vysoké učení technické v Brně. Fakulta podnikatelská |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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