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Návrh na řešení dopadů evropské legislativy na procesy obsluhy zákazníků. / Proposal to Settle the Impact of the European Legislation on the Processes of Costumer Service

The subject of my diploma thesis is to describe, analyze and quantify the impact of the European legislation on the solutions of IT support, selected processes and to propose steps to manage them. The work analyses present situation and deals with option of optimal solution at using present piece of knowledge. End of my work is go in actual procedure application IT systems, so as effectively support the company process.

Identiferoai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:222427
Date January 2010
CreatorsBarva, Milan
ContributorsHořáková, Jana, Kříž, Jiří
PublisherVysoké učení technické v Brně. Fakulta podnikatelská
Source SetsCzech ETDs
LanguageCzech
Detected LanguageEnglish
Typeinfo:eu-repo/semantics/masterThesis
Rightsinfo:eu-repo/semantics/restrictedAccess

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