The diploma thesis deals with information system in Telefónica O2 Czech Republic company. The thesis is focused on describing the existing enterprise information system especially in terms of processing customer requirements and their impact on customers. The aim is to draft changes in the information system of conflict resolution department orders. The changes are geared to enhancing the effectiveness of staff members and increase customer satisfaction.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:223275 |
| Date | January 2011 |
| Creators | Stejný, Jiří |
| Contributors | Zetík, Rostislav, Koch, Miloš |
| Publisher | Vysoké učení technické v Brně. Fakulta podnikatelská |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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