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The Influence of Customer Relationship Management to Customer Satisfaction and Retention in Propery and Casualty Insurance

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1. http://rave.ohiolink.edu/etdc/view?acc_num=csu1210797828

Identifer	oai:union.ndltd.org:OhioLink/oai:etd.ohiolink.edu:csu1210797828
Date	15 May 2008
Creators	Lyttle, Brooke Ellen
Publisher	Cleveland State University / OhioLINK
Source Sets	Ohiolink ETDs
Language	English
Detected Language	English
Type	text
Source	http://rave.ohiolink.edu/etdc/view?acc_num=csu1210797828
Rights	unrestricted, This thesis or dissertation is protected by copyright: all rights reserved. It may not be copied or redistributed beyond the terms of applicable copyright laws.