An assessment of the applicability of SERVQUAL dimensions as customer-based criteria for evaluating quality of services in an academic library

Description

Thesis (Ph. D.)--University of Maryland, 1995. / "95-39711." eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references (leaves 245-263).

Links & Downloads

1. http://books.google.com/books?id=x7HgAAAAMAAJ

Tags

Academic libraries Customer services

Additional Fields

Identifer	oai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/608604715
Date	January 1995
Creators	Nitecki, Danuta A.
Source Sets	OCLC
Language	English
Detected Language	English