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Návrh na zlepšení systému řízení jakosti dle ČSN EN ISO 9001:2001 / Quality Management System Improvement according to ČSN EN ISO 9001:2001

This thesis deals with a detailed analysis of the systems of quality management in a particular company according to EN ISO 9001:2000. The aim of this work is to analyse the system deeply and then focus on how the system could become more effective. In this case the topic was the system of measurement of the customers´satisfaction. In the theoretical part there is the overall view of quality from the historical point of view up to the present. For better understanding of the problem the principles of ISO standards, maintenance of the systems and improvement instruments are mentioned. In the practical part there is the analysis of the particular system of quality management and the process of application of improvement procedures.

Identiferoai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:222036
Date January 2009
CreatorsHájek, Jiří
ContributorsJaroš, David, Videcká, Zdeňka
PublisherVysoké učení technické v Brně. Fakulta podnikatelská
Source SetsCzech ETDs
LanguageCzech
Detected LanguageEnglish
Typeinfo:eu-repo/semantics/masterThesis
Rightsinfo:eu-repo/semantics/restrictedAccess

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