Discretionary behaviors such as counterproductive work behaviors (CWBs) and organizational citizenship behaviors (OCBs) exist outside of the job description, but these behaviors nevertheless have profound influence on the organization and its members. Using Spector and Fox’s (2002) General OCB-CWB emotion centered model as the conceptual framework, I tested a specific model with personality, perceptions of the workplace, and emotional processes as antecedents of both OCB and CWB. The proposed model fit the data well and the results indicated that the emotional processes of burnout and engagement partially mediate the individual and organizational antecedents.
| Identifer | oai:union.ndltd.org:vcu.edu/oai:scholarscompass.vcu.edu:etd-1103 |
| Date | 04 May 2010 |
| Creators | O'Boyle, Ernest |
| Publisher | VCU Scholars Compass |
| Source Sets | Virginia Commonwealth University |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | Theses and Dissertations |
| Rights | © The Author |
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