Digitalization includes a technical and digital development that plays a central role in today's banking sector. In step with digitalization, FinTech has developed and resulted in a collaboration between banks and FinTech companies, which leads to the development of new digital payment options within the banks. Digital payment options have grown in the banking sector and are widely used against customers in various ways. Along with the introduction of digital payment options, and a collaboration between banks and FinTech companies, challenges and risks have also developed. With this as a basis, the study intends to analyze how the Swedish banks handle digital payment alternatives, in relation to the challenges and risks that arise as a result of the banks' collaboration with FinTech companies. The study uses an abductive approach and the empirical answers are based on in-depth interviews, which results in a qualitative study. The study has focused on both large banks and other newly developed banks, with the aim of reaching large parts of the banking sector. The study has identified that the development of FinTech, digital payment options, risks and challenges do not differ broadly between the different banks. All respondents highlight how they experienced cyber attacks, data leakage and human errors. Furthermore, different management strategies have been highlighted for the challenges and risks that arise, many of the responses being mutually reinforcing while others are more unique. The study shows how the banks' management strategies are based on technical and organizational improvements. Different management strategies that the study can highlight are training, authorization levels, monitoring systems and the employment of hackers. The study has contributed with several aspects that explain the management strategies in more detail and contributes with new research on the cooperation between banks and FinTech companies.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:sh-54201 |
| Date | January 2024 |
| Creators | Eckervig, Edvin, Hanno, Izla |
| Publisher | Södertörns högskola, Företagsekonomi |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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