This diploma thesis tackles the issue of data sources used in state administration. Its
aim is to carry out a process analysis of data sources used in internal processes within the
Czech Social Security Administration authority (Česká správa sociálního zabezpečení) and
propose changes to optimise processes within the institution. The theoretical part of the
thesis defines communication between a citizen and public administration and describes its
basic elements. It also looks at the Process Management In Public Administration project
and the evaluation of applications for new ICT projects.
The practical part deals with the application of the theoretical findings to processes
within a particular body of the state administration, the CSSA. The resulting proposal to
optimise selected processes within the entire CSSA institution is based on a process analysis
of data sources from a branch of the District Social Security Administration office (Okresní
správa sociálního zabezpečení) as well as two case studies.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:260148 |
| Date | January 2016 |
| Creators | Rezek, Martin |
| Contributors | Ulman, Miloš, Martin, Martin |
| Publisher | Česká zemědělská univerzita v Praze |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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