The two main objectives of this study were to: (1) evaluate the usability of a major delivery company computer-based performance dashboard design and (2) identify education level differences in user task performance and dashboard usability assessments. Both college educated and non-college educated participants were recruited to complete 15 tasks on a dashboard prototype under time constraints. The dashboard was divided among 5 user roles, and 3 tasks were assigned for each role. Participants also completed the VARK (Visual, Aural, Reading/writing and Kinesthetic) Questionnaire to identify their learning styles and a Computer Experience Categorization tool to categorize them as expert, intermediate or novice computer users. After-task usability questionnaires and an open-ended questionnaire were used to acquire usability ratings from participants. This study suggested that college educated participants performed better than non-college educated participants on dashboard-related tasks. Expert computer users rated the dashboard as more usable than did intermediate computer users. / Master of Science
| Identifer | oai:union.ndltd.org:VTETD/oai:vtechworks.lib.vt.edu:10919/31502 |
| Date | 13 May 2009 |
| Creators | Algarin, Liana Michelle |
| Contributors | Industrial and Systems Engineering, Smith-Jackson, Tonya L., Babski-Reeves, Kari L., Kleiner, Brian M. |
| Publisher | Virginia Tech |
| Source Sets | Virginia Tech Theses and Dissertation |
| Detected Language | English |
| Type | Thesis |
| Format | application/pdf |
| Rights | In Copyright, http://rightsstatements.org/vocab/InC/1.0/ |
| Relation | Thesis_Algarin_Liana_Dashboard.pdf |
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