This thesis is about the issues of education and development of employees in the company Information call center. The main objective of this work is to characterize and evaluate the current state of education in society operators Information call center. The thesis is in two parts. The first part, theoretical part, the work provides basic information from the area of staff training and development. They explain the basic things related to education. The practical part is devoted to the characteristics of the selected company and their own research. For information needed method was used standardized interview and questionnaire. They have been established conclusions about the current education system and proposed recommendations, which should lead to improvement.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:262874 |
| Date | January 2017 |
| Creators | Rákosníková, Veronika |
| Contributors | Margarisová, Klára, Martina, Martina |
| Publisher | Česká zemědělská univerzita v Praze |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
Page generated in 0.0178 seconds