The thesis introduces the usage of electronic communication options between client and public authority. The paper provides an overview of communication channels, methods and frequency of their use, opinions on the feasibility and method of processing data.
The main objective is to evaluate the use of electronic communication of natural and legal persons with the Czech Social Security Administration and vice versa.
The theoretical part is devoted to basic concepts and legislative base. Practical part presents an analysis of the use of specific communication channels and the opinions of experts. The result of a questionnaire survey and statistical evaluation by Chi - square test is the clients look at the electronic communication with the Czech Social Security Administration.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:262930 |
| Date | January 2017 |
| Creators | Zajícová, Andrea |
| Contributors | Ulman, Miloš, Martin, Martin |
| Publisher | Česká zemědělská univerzita v Praze |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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