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Service delivery management a process for proactively ensuring customer satisfaction /

Thesis (Ph. D.)--University of Sydney, 2002. / Title from title screen (viewed Apr. 24, 2008). Submitted in fulfilment of the requirements for the degree of Doctor of Philosophy to the Australian Graduate School of Management. Includes bibliography. Also available in print form.

  1. http://hdl.handle.net/2123/580
Identiferoai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/271871587
Date January 2002
CreatorsSchoen, Andre.
Source SetsOCLC
LanguageEnglish
Detected LanguageEnglish
SourceConnect to full text

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