In this chapter, we provide an overview of the broad field of Online Dispute Resolution (ODR) so that we can set the stage for a more nuanced discussion of how e-mediation might contribute to dispute resolution mechanisms in the workplace. We discuss the context in which e-mediation has developed and grown, and consider non e-commerce uses for e-mediation such as the use of e-mediation in workplace conflicts. The primary aims of this chapter are (a) providing an overview of the ODR field and (b) provoking new and promising areas of expansion for e-mediation generally and in the workplace specifically. We propose several research avenues as well as suggestions for the application of e-mediation to online and on-ground workplace disputes based on relevant research. It is our hope that this chapter encourages further exploration and experimentation in the field of e-mediation at work.
| Identifer | oai:union.ndltd.org:ETSU/oai:dc.etsu.edu:etsu-works-9555 |
| Date | 01 January 2016 |
| Creators | Parlamis, Jennifer D., Ebner, Noam, Mitchell, Lorianne D. |
| Publisher | Digital Commons @ East Tennessee State University |
| Source Sets | East Tennessee State University |
| Detected Language | English |
| Type | text |
| Source | ETSU Faculty Works |
Page generated in 0.0019 seconds