Measuring the effects of satisfaction linking customers, employees, and firm financial performance /

Description

Thesis (Ph. D.)--Ohio State University, 2009. / Title from first page of PDF file. Includes bibliographical references (p. 78-80).

Links & Downloads

1. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=osu1242745594

Tags

Consumer satisfaction Job satisfaction

Additional Fields

Identifer	oai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/558876489
Date	January 2009
Creators	Dotson, Jeffrey P.,
Publisher	Columbus, Ohio : Ohio State University,
Source Sets	OCLC
Language	English
Detected Language	English
Source	Connect to resource online