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Posouzení objednávkového systému firmy a návrh změn / Evaluation of the ticketing tool and enhancement proposals

Aim of this thesis is to evaluate a current state of the company ticketing tool. The evaluation is going to be performed using analytical methods. Enhancement proposals for process tuning and an effectivity increase of operational IT teams are going to be elaborated based on results of analyses in relation to the strategical company targets and ITIL best practices.

Identiferoai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:416903
Date January 2020
CreatorsZechmeisterová, Olga
ContributorsZápotočný, Matej, Klusák, Aleš
PublisherVysoké učení technické v Brně. Fakulta podnikatelská
Source SetsCzech ETDs
LanguageCzech
Detected LanguageEnglish
Typeinfo:eu-repo/semantics/masterThesis
Rightsinfo:eu-repo/semantics/restrictedAccess

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